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Terms & Conditions

The basic rules for using Runbook Relay's site, audit flow, and messaging.

These terms explain the site's intended use and the messaging terms tied to form submissions, scheduling, reminders, and related follow-up.

Messaging terms Visible before submit
What these terms cover

How the site, intake flow, and text reminders are meant to be used.

This page gives the plain-language rules around using the site, submitting a form, booking an audit, and receiving related reminder or follow-up messages.

01
Message purpose

Inquiry response, scheduling, appointment reminders, and related follow-up tied to your request.

02
Your control

Reply STOP to opt out. Reply HELP for help. Message frequency varies and rates may apply.

03
Fit is reviewed, not assumed

Submitting the form does not automatically create an ongoing consulting relationship by itself.

Effective Date

April 11, 2026

Use of this site

This site is provided for businesses evaluating Runbook Relay's services. Submitting a form or booking an audit does not create an ongoing consulting relationship by itself.

No guarantee of fit

Runbook Relay reviews whether the problem is specific enough, measurable enough, and practical enough for a fixed-scope engagement. If the fit is not clear, we may decline to proceed.

SMS Terms

By checking the SMS consent box on our form, you agree to receive text messages from Runbook Relay related to your inquiry, scheduling, appointment reminders, and follow-up. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

  • Reply STOP to opt out.
  • Reply HELP for help.
  • Supported message categories include inquiry response, scheduling, appointment reminders, and follow-up.

Availability and changes

We may update the site, audit flow, terms, or service framing over time. Continued use of the site after updates means you accept the current posted version.