How Runbook Relay handles lead and messaging data.

This page explains what information we collect, how we use it, and how SMS consent is handled for inquiry, scheduling, reminder, and follow-up messages.

Policy summary Publicly visible

What we collect

Lead form details, consent details, scheduling info, and follow-up context tied to your request.

Why we use it

To reply, schedule, remind, follow up, and improve the audit process.

Effective Date

April 11, 2026

Information we collect

Name, email, phone number, company name, website, industry, issues selected, and notes.
Scheduling details, follow-up status, and audit-related communications.
Technical context such as page URL, timestamp, user agent, and campaign source when available.

How we use it

Respond to your inquiry and book your audit.
Send appointment reminders, follow-up messages, and related service communications.
Track attribution and improve response speed, scheduling flow, and operational follow-up.

SMS consent

If you check the SMS consent box on our form, you agree to receive text messages from Runbook Relay related to your inquiry, scheduling, appointment reminders, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

We retain consent-related details tied to the form submission, including the submission timestamp, page URL, and consent version used at the time of submission.

Sharing

We may use service providers that help us operate scheduling, CRM, analytics, form processing, and messaging workflows. We do not sell your personal information.

Your choices

You can opt out of text messages at any time by replying STOP. For help, reply HELP or email javen@runbookrelay.com.

Contact

If you have questions about this Privacy Policy or how your data is handled, email javen@runbookrelay.com.